Your Questions, Answered!
Explore our FAQ to find information on ordering, shipping, returns, and more. We're here to help make your experience smooth and easy.
FAQs
We strive to process all orders as quickly as possible. Typically, orders are processed and dispatched within 1 to 3 working days. Delivery times may vary depending on your location and any external factors.
If your order is delayed beyond the expected delivery time, please check your tracking information for updates. For further assistance, contact our customer service team with your order number.
Once an order is placed, changes to the delivery address may not be possible. If you need to make adjustments, please contact our customer service team immediately. We will do our best to accommodate your request if the order has not yet been processed.
A valid tracking number will be sent to the email address you provided at the time of purchase. This email will contain all necessary tracking details to monitor your shipment.
- Orders of AED 99 or more are eligible for free delivery.
- Orders below AED 99 will incur a delivery charge of AED 15 per order
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and details of the issue, and we will assist you in resolving the matter.
A Force Majeure event refers to unforeseen circumstances beyond our control, such as natural disasters, strikes, or other significant disruptions, which may impact our ability to process or deliver orders in a timely manner.
You can reach our customer service team via [provide contact methods, e.g., email, phone number, or online chat]. We are here to assist you with any questions or concerns you may have.
