Terms and Conditions

  1. Introduction

Welcome to Khaleej Pack Industry L.L.C. (“Company,” “we,” “us,” or “our”). By accessing or using our website (the “Site”) and purchasing our products (“Products”), you agree to these Terms and Conditions. Please review these terms carefully before proceeding. If you do not agree, do not use the Site or purchase Products.

Setup and Payment

You warrant that your payment information is accurate and complete. You are responsible for all charges, including taxes, and for maintaining the confidentiality of your account and password. Unauthorized use of your account must be reported to us within 24 hours.

  1. Guest Purchases

You can purchase Products as a guest with minimal data collection. You can choose to register or remain a guest after purchase.

  1. Product Availability and Delivery

All orders are subject to availability. We may offer substitutes if Products are out of stock. We aim to process and deliver orders within 1-3 working days, barring unforeseen circumstances. Orders over AED 99 qualify for free delivery; otherwise, a delivery charge applies.

  1. Transfer of Risk and Ownership

You assume responsibility for the Products upon delivery. Ownership transfers when full payment is received.

  1. Copyright

All content on our Site is protected by intellectual property laws. Unauthorized use, copying, or redistribution is prohibited.

  1. Colors

We strive for accurate color representation, but actual colors may vary depending on your monitor.

  1. Order Delays

Orders may be delayed due to incorrect information or payment verification issues.

  1. Modifications

We reserve the right to modify our Terms and Conditions, prices, or any part of the Site without prior notice. Changes are effective immediately upon posting.

  1. Right to Refuse

We may refuse to sell Products at our discretion. Availability of Products is not guaranteed.

  1. Suggestions and Complaints

For suggestions or complaints, contact us at support @khaleejpackonline.com. We will respond as soon as possible.

  1. Prohibited Uses

You agree not to use the Site for unlawful purposes or in a way that harms the Site or its users. Prohibited actions include unauthorized access, harmful code transmission, and spamming.

  1. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from any claims or damages resulting from your breach of these Terms or use of the Site.

  1. Non-Transferable

Your rights under these Terms are non-transferable and subject to limitations set by us.

  1. Currency

All transactions are in AED. If using foreign payment methods, you may incur additional charges due to exchange rate fluctuations.

  1. Disclaimer

Our Products and Site are provided “as is.” We disclaim all warranties except those required by law. Our liability is limited to the amount paid for the Products.

  1. Returns and Refunds

Returns are accepted within 14 days of receipt for defective or low-quality Products. Products must be in original condition. Claims beyond 14 days or for used items are not eligible for returns or refunds.

  1. Use of Information

We may use and assign information you provide us, subject to applicable laws.

  1. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

  1. Contact Information

For questions, contact us at support@khaleejpackonline.com.