Return & Refund Policy

Returns You can return or exchange items within 14 days of receipt. If 14 days have elapsed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that are used, damaged, or altered are not eligible for return.

To initiate a return, please contact our Customer Service Department at +971 6 74 11 444 or complete our Return Request Form.

Additional Non-Returnable Items:

• Gift cards
• Products without proof of purchase or receipt
• Hygiene products
• Any item not in its original condition, damaged, or missing parts for reasons not due to an error by Khaleej Pack Industry